Same Day/Next Day Router
3.
3 Edgewater, MD Edgewater, MD Full-time Full-time $18 - $22 an hour $18 - $22 an hour 2 days ago 2 days ago 2 days ago Overview:
At Blades of Green, our culture is vital to our success.
One of the most important statements we live by is One Team.
As a Same Day/Next Day Router, your responsibility is to communicate effectively throughout the day with technicians to make them aware of any schedule or route changes and ensure, to the best of your ability, technicians get back to the shop at the end of the day around the same time.
The position requires someone who is solutions oriented, great at building interpersonal relationships, who can solve problems, and think outside the box.
This role is critical to the overall efficiency of the Production department, and attention to detail is a must.
As a Same Day/Next Day Router you can expect to work at least 40 hours per week, Monday through Friday (shifts range from 6:
30 AM - 6:
00 PM), with at least one Saturday shift per month.
Responsibilities:
Scheduling clients for their interior pest appointments, including calling and communicating with clients in a manner which meets our customer service standards.
Create or maneuver routes between technicians to ensure that client's needs are met, and that service is delivered according to the company's guidelines in the most efficient manner.
Troubleshoot with technicians who may encounter a routing related issue throughout the day.
Take inbound calls to support the client service and sales departments.
Support the routing team by assisting with other administrative tasks, as needed, such as call aheads, need permission list, text aheads, etc.
Properly document client interactions in CRM to keep a detailed record of service-related notes and other details that might be needed for historical purposes.
Other duties as assigned by management.
Job Requirements:
Proficiently use multiple software programs for business-critical tasks (email, document management, phone system, testing platform, CRM, etc.
) Works well under pressure.
Strategic problem solver.
Willing to participate in continuous training and professional development.
Active participant in company initiatives.
Data mining and auditing.
Make recommendations for process improvements.
Strong organizational skills.
Ability to prioritize and multi-task.
Excellent communicator (verbal, nonverbal, and written).
Pay and
Benefits:
Starting range of $18-$22/hour Health, Vision and Dental Insurance Paid Time Off Sick Leave Nine Paid Holidays Employer Paid Short Term Disability Life Insurance 401K
Company Match Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Edgewater, MD Edgewater, MD Full-time Full-time $18 - $22 an hour $18 - $22 an hour 2 days ago 2 days ago 2 days ago Overview:
At Blades of Green, our culture is vital to our success.
One of the most important statements we live by is One Team.
As a Same Day/Next Day Router, your responsibility is to communicate effectively throughout the day with technicians to make them aware of any schedule or route changes and ensure, to the best of your ability, technicians get back to the shop at the end of the day around the same time.
The position requires someone who is solutions oriented, great at building interpersonal relationships, who can solve problems, and think outside the box.
This role is critical to the overall efficiency of the Production department, and attention to detail is a must.
As a Same Day/Next Day Router you can expect to work at least 40 hours per week, Monday through Friday (shifts range from 6:
30 AM - 6:
00 PM), with at least one Saturday shift per month.
Responsibilities:
Scheduling clients for their interior pest appointments, including calling and communicating with clients in a manner which meets our customer service standards.
Create or maneuver routes between technicians to ensure that client's needs are met, and that service is delivered according to the company's guidelines in the most efficient manner.
Troubleshoot with technicians who may encounter a routing related issue throughout the day.
Take inbound calls to support the client service and sales departments.
Support the routing team by assisting with other administrative tasks, as needed, such as call aheads, need permission list, text aheads, etc.
Properly document client interactions in CRM to keep a detailed record of service-related notes and other details that might be needed for historical purposes.
Other duties as assigned by management.
Job Requirements:
Proficiently use multiple software programs for business-critical tasks (email, document management, phone system, testing platform, CRM, etc.
) Works well under pressure.
Strategic problem solver.
Willing to participate in continuous training and professional development.
Active participant in company initiatives.
Data mining and auditing.
Make recommendations for process improvements.
Strong organizational skills.
Ability to prioritize and multi-task.
Excellent communicator (verbal, nonverbal, and written).
Pay and
Benefits:
Starting range of $18-$22/hour Health, Vision and Dental Insurance Paid Time Off Sick Leave Nine Paid Holidays Employer Paid Short Term Disability Life Insurance 401K
Company Match Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
