Service Desk Associate
Req/Job ID:
994674BREmploying Entity:
Transform KM LLCEmployment Category:
Regular, Part-timeJob Function:
Customer ServiceStore ID:
07713:
EDGEWATER, MDProvides World Class Member Service by surprising and delighting our members every day.
Performs daily responsibilities including, but not limited to:
assisting customers, register operations, answering the phone, making PA announcements and completing business service transactions.
A cents EUR cents Ensures customer care and selling are #1 priority A cents EUR cents Maintains a clean work area and replenishes required supplies A cents EUR cents Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook A cents EUR cents Knows what reference materials are available and where to access them (Operations binder, ad copy binder, vendor/visitor binder, Electronic Article Surveillance (EAS) logbook, crisis and emergency procedures packet) A cents EUR cents Displays strong skill sets in use of the Remote Maintenance Unit (RMU) A cents EUR cents Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and Open/Empty Packages A cents EUR cents Understands and adheres to American with Disabilities Act (ADA) guidelines when assisting customers with special needs and follows up with the Front End Lead Associate to ensure wheelchairs are available and operational at all times A cents EUR cents Offers great, friendly, and efficient customer service by responding quickly to customer calls, making eye contact, smiles and greet customers, answers customers questions and concerns A cents EUR cents Answers telephone professionally; monitors incoming calls to ensure timely associate response.
Understands and uses proper intercom (PA) etiquette A cents EUR cents Processes returns on a continual basis and call associates as needed to return stray merchandise to its designated location on the sales floor A cents EUR cents Understands the processing of Western Union transactions and money orders.
Adheres to all policies and laws governing wire transfers A cents EUR cents Understands how to use the on hand inquiry option in the register, and comply with register prompts A cents EUR cents Communicates with the manager on duty regarding the completion of the Ad Verification form A cents EUR cents Understands precise register functions including, but not limited to:
processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments.
Assist in training checkout service and service desk associates A cents EUR cents Uses the Pathfinder in processing returned goods without UPC labels and defective returns A cents EUR cents Follows all policies and procedures for efficient refund and exchange transactions, while protecting company assets and unit integrity A cents EUR cents Monitors the sale circular and be aware of items that have sold out, substituted items, and/or if rain checks are being issued A cents EUR cents Performs other duties as assigned A cents EUR cents Good reading, writing, oral and arithmetic skills A cents EUR cents Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs A cents EUR cents Ability to bend, lift, stretch and reach repetatively A cents EUR cents Knowledge of store, services and locations of merchandise A cents EUR cents Must be 18 years of age or older#Stores.
Estimated Salary: $20 to $28 per hour based on qualifications.
994674BREmploying Entity:
Transform KM LLCEmployment Category:
Regular, Part-timeJob Function:
Customer ServiceStore ID:
07713:
EDGEWATER, MDProvides World Class Member Service by surprising and delighting our members every day.
Performs daily responsibilities including, but not limited to:
assisting customers, register operations, answering the phone, making PA announcements and completing business service transactions.
A cents EUR cents Ensures customer care and selling are #1 priority A cents EUR cents Maintains a clean work area and replenishes required supplies A cents EUR cents Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook A cents EUR cents Knows what reference materials are available and where to access them (Operations binder, ad copy binder, vendor/visitor binder, Electronic Article Surveillance (EAS) logbook, crisis and emergency procedures packet) A cents EUR cents Displays strong skill sets in use of the Remote Maintenance Unit (RMU) A cents EUR cents Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and Open/Empty Packages A cents EUR cents Understands and adheres to American with Disabilities Act (ADA) guidelines when assisting customers with special needs and follows up with the Front End Lead Associate to ensure wheelchairs are available and operational at all times A cents EUR cents Offers great, friendly, and efficient customer service by responding quickly to customer calls, making eye contact, smiles and greet customers, answers customers questions and concerns A cents EUR cents Answers telephone professionally; monitors incoming calls to ensure timely associate response.
Understands and uses proper intercom (PA) etiquette A cents EUR cents Processes returns on a continual basis and call associates as needed to return stray merchandise to its designated location on the sales floor A cents EUR cents Understands the processing of Western Union transactions and money orders.
Adheres to all policies and laws governing wire transfers A cents EUR cents Understands how to use the on hand inquiry option in the register, and comply with register prompts A cents EUR cents Communicates with the manager on duty regarding the completion of the Ad Verification form A cents EUR cents Understands precise register functions including, but not limited to:
processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments.
Assist in training checkout service and service desk associates A cents EUR cents Uses the Pathfinder in processing returned goods without UPC labels and defective returns A cents EUR cents Follows all policies and procedures for efficient refund and exchange transactions, while protecting company assets and unit integrity A cents EUR cents Monitors the sale circular and be aware of items that have sold out, substituted items, and/or if rain checks are being issued A cents EUR cents Performs other duties as assigned A cents EUR cents Good reading, writing, oral and arithmetic skills A cents EUR cents Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs A cents EUR cents Ability to bend, lift, stretch and reach repetatively A cents EUR cents Knowledge of store, services and locations of merchandise A cents EUR cents Must be 18 years of age or older#Stores.
Estimated Salary: $20 to $28 per hour based on qualifications.
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